Support

Email ideaforgelabs.support@gmail.com and we will reply within two working days. It helps to say which phone you use, the version of Japo (in Settings, About), and what you expected to happen.

Frequently asked questions

My count is missing after a restart.

Japo saves every bead the moment you count it. Open Japo again: an unfinished sitting is exactly where you left it.

I bought Japo Plus on a new phone and it is not showing.

Open Settings in Japo and select Restore a purchase. Use the same Apple Account that bought it. A purchase on the App Store does not carry over to Google Play, or the other way round.

I want my practice on a new phone.

With Japo Plus, turn on automatic backup on the old phone, then open Japo on the new phone and choose Restore. Without Plus, your phone's own backup brings Japo's data across when you set up the new phone from a backup of the old one.

I want a refund.

Refunds are handled by the store you bought from. On iPhone, use reportaproblem.apple.com. On Android, use Google Play. If that does not help, write to us.

The beads do not buzz.

On iPhone, System Haptics must be on in Settings, under Sounds and Haptics. On Android, touch vibration must be on in your phone's sound settings. Japo has a Test the tick row in its own Settings.

Is Japo on Android?

Japo is on the App Store for iPhone now. The Android version is coming to Google Play.

Where is the privacy policy?

Here: privacy policy. The terms of use are here too.